TERMS & CONDITIONS
General Terms and Conditions of Sale
The following “General Terms and Conditions of Sale” concern the offer and sale of products on the website www.viacph.com, owned and maintained by:
VIA COPENHAGEN A/S
CVR No 30083091
Requests for information should be addressed to firstname.lastname@example.org
TRADEMARKS & COPYRIGHT
All product designs, product names and contents included on this website are protected by international copyright and trademark laws. You are not permitted to use any product designs, product names or trademarks presented on this website without the prior written consent of VIA COPENHAGEN A/S.
These terms and conditions are subject to the Danish law and any dispute relating to this website, its services or these terms and conditions shall be settled by the Danish courts.
CONTENTS, PRODUCT AVAILABILITY AND PRICES – DISCLAIMER
Via Copenhagen ApS strives, as far as this is possible, to provide accurate and updated contents on this website. Unfortunately, there may be occasional price changes, sold out goods and other unintentional errors on our website. We reserve the right not to be held liable for these errors or changes and neither Via Copenhagen ApS nor any employee or representative of Via Copenhagen ApS can be held liable for damages arising from the use of this website or the products sold here.
Any dispute arising between a customer and VIA COPENHAGEN A/S will be settled in accordance with Danish law.
www.viacph.com is open 24 hours a day. The website might be temporarily down for
You must be 18 years old and have a valid credit card to shop on our website. If you are not yet 18 years old, you can have an adult place the order for you.
HOW TO ORDER
When you have selected the products you would like to order on the products pages, click “add to shopping bag”. In the shopping bag, click on the “Proceed to checkout” button at the bottom of the page when the desired products are in the shopping cart.
Continue through the checkout process, and fill in your details: Name, shipping address, etc. You can check the products and total amount during check out. Click “Proceed to order review” when you have provided all the information.
When you have entered your credit card information and clicked on the “Complete payment” button, you have made a binding offer for the purchase of the items you have chosen.
At this stage, your order is still subject to our acceptance. When we have accepted your order, we will obtain an authorisation from your credit card company for the amount of the order. We do not withdraw money from your card at this stage (payment for made to order products will be withdrawn immediately to begin the production), but the amount might be reserved on your account. This is a normal process with banks and credit card companies. If your credit card is not authorised, your order will not be processed further.
Immediately after you have placed your order, you will receive a confirmation email including the terms and conditions for your order.
All prices listed include Danish VAT.
We accept: VISA, MASTERCARD and AMERICAN EXPRESS
We do not charge credit card fees. Please note that it is not possible for us to charge a higher amount than the one approved by you.
VAT, CUSTOMS AND IMPORT DUTIES
If your delivery country charges customs or import duties – these will be charged once the package reaches the destination country. You will have to pay these charges. This also applies to the purchase of gifts or other purchases made on behalf of another recipient.
Unfortunately, we have no control of customs and import charges and we cannot inform you how much they will be before you order. Customs policies vary widely from country to country. Please contact your local customs office for further information.
If you place an order for shipment outside of the EU (Norway/Switzerland), Danish VAT (25 %) is automatically deducted in the shopping basket. Please note that local VAT and customs duties will apply upon receiving your package.
Company orders within the EU: If you have a valid VAT number, we can reimburse the Danish VAT (25 %). Please pay the full amount upon checkout and reply to the email with the order confirmation and send us your company VAT number. The amount for VAT will be refunded to the credit card you used for payment.
At Via Copenhagen, we offer free delivery in Denmark on all orders.
For orders to EU countries + Norway and Switzerland, the delivery fee is +5 %
At the moment, we cannot deliver orders to countries outside of the EU (excluding Norway and Switzerland), but feel free to contact us at email@example.com, if you can arrange the freight yourself.
Delivery time is normally 4-6 weeks.
When you place an order at Via Copenhagen, we start making your piece/pieces of furniture – just for you.
Please note that “made to order” products cannot be cancelled. Once payment has been made on “made to order” products, the order and payment are legally binding and the order cannot be cancelled for a refund. The made to order products are specially made according to your specifications of colour, size and other style preferences.
When ordering “made to order” products, you accept that the payment for the order will be withdrawn immediately after your order is received. This is done to allow production of the product to begin immediately.
We ship your order by special carrier, depending on the country of delivery. You will be contacted directly by email after you have placed the order with more information about delivery time and dates.
“Made to order” can be cancelled by payment of a fee of 20 % of the original purchase price. Once payment has been made for “made to order” products, the order and payment are legally binding and the order cannot be cancelled for a refund. The “made to order” products are specially made according to your specifications of colour, size and other style preferences.
When ordering “made to order” products, you accept that the payment for the order will be withdrawn immediately after your order has been received. This is done to allow production of the product to begin immediately.
Quick-ship items can be cancelled up until shipment. After shipment, quick-ship items cannot be cancelled.
You can change the shipping address for your order if it has not yet been shipped from our warehouse. Normally orders are sent 4-6 weeks after you place the order. Contact us and we will help you.
If your order has been sent from our warehouse you cannot change the shipping address or the contents of your order. The order will be sent to the original address and you will have to handle it as a normal return if you have changes.
If you want to return your furniture within the first 30 days after receipt, please email VIA Copenhagen at firstname.lastname@example.org to arrange a return pick-up. Return fees are 20 % of the original purchase price. (The return fee for quick-ship items is 10 %).
Please note, to be eligible for return, the furniture must not be damaged, soiled or excessively used. Upon return, your furniture will be inspected. Upon approval, appropriate credits and/or refunds will be issued for the purchase price of the product(s) and for any taxes due to be refunded in accordance with state law.
After you have received the items you ordered, you may carefully examine and try the items within the 30-day period, but only in the manner as if you examined the products in our store or any other offline reseller. If the items or packing have been excessively used compared to what is normal in order to examine these, you will be liable for the decrease in value of the items caused by this use. When we receive the items, we will notify you if there is any loss of value of the product and if your refund will be lower than the price paid.
We do not cover the return shipping cost. The refund will be made to the credit card (or method of payment) used to pay for the order within 14 days of receiving the notification of your wish to return the order. However, the refund will not be made before we have received the items at our warehouse.
The shipping costs for returning an order are not covered by us and must be paid by you and the return must also be arranged by yourself. For larger orders we can arrange for the return, but the shipping charge is still to be paid by you and is still your responsibility.
The items you want to return are your responsibility until they reach our warehouse. Any damage sustained when returning/shipping the product to our warehouse is your responsibility. Please make sure you pack the return item safely to prevent any damage to the products or boxes, as this will affect the value of the product and, thus, our ability to resell the item. Make sure the original packaging of the product is intact. Please keep receipts and tracking numbers as proof of return of the items.
RETURN SHIPPING COSTS
The return shipping cost must be paid by you and are not covered by Via Copenhagen Aps. Please see below for estimates of return shipping costs.
DAMAGED OR FAULTY ITEMS
We want all our customers to receive high quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact us at: email@example.com
If you send us an email, please include as many details as possible including your order number as well as photos if there is something wrong with one of the products.
You are entitled to give notice of defects for a period of 24 months. If something is wrong with the product, your claim should be sent to us as soon as possible from the time that you notice the problem.
You can either take delivery of a new product, receive a discount or return the product for a refund. This will be decided on a case-by-case basis. Accordingly, the provisions on defects in the Danish Sales Act apply.
If your claim is valid, we will, of course, cover your shipping costs of returning the item to us. Please provide us with documentation of your expenses.
The items are your responsibility until they reach our warehouse. Please ensure that you pack the return item safely to prevent (any further) damage to the products or boxes. And please keep receipts and tracking numbers as proof of return of the items.
If we accept your return order as valid and the product can be re-sold as new, we will give you a full refund of the purchase price, including the original shipping charges for the items that you return to us. But we do not cover the return shipping costs.
The refund will be made to the credit card (or method of payment) used to pay for the order within 14 days of receiving the notification of your wish to return the order. However, we reserve the right to withhold the refund until we have received and inspected the items at our warehouse.
Please note that a full refund cannot be made if:
You have actually used the products for its purpose. Used furniture to the extent where it has been marked and worn.
The item has been damaged while it was in your custody (e.g. during transportation)
You have handled the items in other ways than you normally would in a store for examining the nature of the type of item and its features.
The item you have returned is a product that is “made to order”, specially made according to your specifications of colour, size and other style preferences.
If you want to file a complaint about items bought at viacph.com, please contact Konkurrence- og Forbrugerstyrelsens Center for Klageløsning, Carl Jacobsens Vej 35, 2500 Valby. You can file your complaint at www.forbrug.dk
You can also contact Online Dispute Resolution provided by the European Commission. This is relevant for customers within the EU. You can file your complaint at http://ec.europa.eu/odr. When filing your complaint, you must state our customer service email firstname.lastname@example.org